Foton Daimler New Energy Vehicles commits to providing different warranty policies based on the differentiation of products and user usage purposes. Warranty is provided for vehicle component damage or performance faults caused by quality issues such as product design, materials, manufacturing, and assembly. Specific component warranty periods are detailed in the Foton Daimler Automotive Service Policy.
Foton Daimler New Energy Vehicles commits to establishing a comprehensive market quality information and after-sales service information management system. Through the omni-media interaction center platform and the new energy vehicle remote monitoring platform, timely and accurate collection of product quality and after-sales service information is ensured. Users can provide feedback anytime, anywhere through the 24-hour VIP hotline, online customer service on the official website, and WeChat customer service.
Foton Daimler New Energy Vehicles commits to having an after-sales service network across the national sales area, providing users with services such as repair, maintenance, distress rescue, fault diagnosis, parts supply, and usage training. The Foton Daimler Automotive Omni-Media Customer Interaction Center offers 365 days * 24 hours of service through channels like phone, WeChat, APP, official website, and WEB, providing new energy customers with services such as product knowledge, service policy consultation, repair and maintenance appointments, precise vehicle rescue, fault warning, maintenance reminders, and customized customer care. The service hotline is 4008900966.
Foton Daimler New Energy Vehicles commits to establishing a complete management process for the disassembly, storage, packaging, transportation, and tiered utilization of power batteries, as well as their scrapping, in accordance with national requirements. The company also pledges to upload traceability information of power batteries in real-time to the national monitoring and management platform, and ensures that all power batteries will ultimately be treated harmlessly within the framework of relevant laws and regulations.
Foton Daimler New Energy Vehicles commits to providing original factory parts and implementing a "three-pack" quality assurance for the supplied parts.
Foton Daimler New Energy Vehicles has a comprehensive deployment from organizational support, risk prevention, information warning, information transmission, information classification management, on-site disposal, post-incident handling, and hidden danger investigation. Real-time warning and rapid emergency response are ensured for quality, safety, and environmental issues with the products.
Tel：+8615960378211
Email：[email protected]
Address: Auman truck Building, 13 Xingjin Road, Xiamen, Fujian, China
Address: Auman truck Building, 13 Xingjin Road, Xiamen, Fujian, China
Email：[email protected]
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