Service (Service Commitment, Custom Product Services, Flash Repair Service)

Service Product	-

Vehicle Customization	1. Integrated vehicle combination customization for long-distance, medium-long-distance, and medium-short-distance travel 2. Integrated vehicle customization for dismantling, construction, and usage 3. Integrated customization of tractor + trailer, chassis + superstructure 4. Customization of main configurations 5. Performance customization
Financial Customization	1. Vehicle financing 2. Parts financing 3. Insurance and operational financing 4. Service financing 5. Used car financing
Vehicle Management Customization	1. Vehicle internet of things (IoT) features 2. Superfleet super fleet management system 3. Training for vehicle management personnel in various sectors
1+N Line Service	1. 1+N line butler service 2. 1-on-1 butler service 3. Alliance services 4. Driver's home
Personalized Service Customization	1. On-site service 2. Home visit and inspection 3. Customized parts storage 4. Support for user self-service station construction 5. Proximity station construction assurance 6. Customer care services
Rescue Customization	1. Replacement assemblies 2. Vehicle replacement service 3. Vehicle internet of things (IoT) proactive services 4. Free on-site service (within warranty)
Bundled Service Customization	1. Warranty service 2. Bundled services 3. Vehicle custody 4. Extended warranty service
Used Car Service Customization	1. Used car purchase 2. Used car trade-in 3. Used car refurbishment and warranty 4. Used car guaranteed sale service

Custom Product	Product Interpretation	Main	Solve
Vehicle Customization	Provides vehicle selection and customization services based on the user's transportation industry, working conditions, and operational route characteristics.	1. Integrated vehicle combination customization for long-distance, medium-long-distance, and medium-short-distance travel 2. Integrated vehicle customization for dismantling, construction, and usage 3. Integrated customization of tractor + trailer, chassis + superstructure 4. Customization of main configurations 5. Performance customization	Mismatch between vehicle and cargo, increased operational costs
Financial Customization	Provides exclusive/personalized financial services covering the entire process based on the customer's financial needs.	1. Vehicle financing 2. Parts financing 3. Insurance and operational financing 4. Service financing 5. Used car financing	Financial difficulties, cumbersome vehicle purchase process
Vehicle Management Customization	Provides intelligent fleet management systems for customers, including vehicle management training, fault warning/troubleshooting, and operational data analysis, leveraging vehicle internet of things (IoT) features.	1. Vehicle internet of things (IoT) features 2. Superfleet super fleet management system 3. Training for vehicle management personnel in various sectors	Difficulty in management, high operational costs
1+N Line Service Customization	Provides line customization and alliance services for trunk line customers, equipped with dedicated line experts, and builds driver's home, etc.	1. 1+N line butler service 2. 1-on-1 butler service 3. Alliance services 4. Driver's home	Slow response speed, low maintenance efficiency
Personalized Service Customization	Provides tailor-made service support or a one-point-one-policy exclusive service solution based on the customer's unique service needs.	1. On-site service 2. Home visit and inspection 3. Customized parts storage 4. Support for user self-service station construction 5. Proximity station construction assurance 6. Customer care services	Maintenance not timely, difficulty in parts supply
Rescue Customization	Provides timely and efficient customized rescue services based on the customer's needs during vehicle rescue.	1. Replacement assemblies 2. Vehicle replacement service 3. Vehicle internet of things (IoT) proactive services 4. Free on-site service (within warranty)	Slow response speed, low maintenance efficiency
Bundled Service Customization	Signs a bundled service agreement with the customer, specifying the costs of maintenance, repair, parts, etc., within a certain service period (excluding tires and accidents).	1. Warranty service 2. Bundled services 3. Vehicle custody 4. Extended warranty service	High maintenance costs, difficulty in management, high operational costs
Used Car Service Customization	Provides systematic services for used car repurchase, replacement, pre-purchase, warranty, and guaranteed sale for customers.	1. Used car pre-purchase 2. Used car trade-in 3. Used car refurbishment and warranty 4. Used car guaranteed sale service	Difficulty in used car disposal, high operational costs

"321 Flash Repair" Service Commitment

1-Minute Response

The call center connects with the customer within 1 minute of receiving the call and completes the system dispatch

1. If a general single fault is not repaired within 3 hours, the user is compensated with a barrel of urea (10L);

2. For faults that are not repaired within 24 hours, the user is compensated with 1000 yuan worth of parts or equivalent value services for each day of delay;

3. The final interpretation right belongs to Beijing Foton Daimler Automotive Co., Ltd.

2-Hour Arrival

The service station arrives at the fault location within 2 hours for general areas. For remote areas, it arrives within 4 hours

3-Hour Repair

For general single faults, the service station completes the repair within 3 hours from the time the system starts the repair

Contact